Help and Support

If you’ve got a question, you’re probably not the only one.
Here are some of the most common things people ask when getting started.

If you can’t find what you need, just get in touch - we’re happy to help.

Do I need to pay to sign up?

No, it's free to sign up to the Academy

Do I need a school account or can I join as an individual?

You can sign up as an individual for free and access the full catalogue for just £10 a month. We also have a school membership, which gives all staff in a school access from as little as £1 a month, and allows an administrator to track progress and see certificates.

How long are the courses?

Courses range from 5 minutes to 90 minutes, depending on the course content and depth. We believe that not all topics need the time to make an impact.

What if I can't find the course that I need?

All of our courses came directly from requests from schools. If there's a course that you can't see, click on 'Suggest a Course' at the top of this page and tell us what you need. We can't promise when, but we'll work to get you the course that you need.

I’ve forgotten my password, what do I do?

On the login page, you can click 'Forgotten Password' to reset your password. A link will be send to the registered email address.

I've subscribed, when can I cancel my subscription?

You can cancel your subscription at any time. When you are logged in, click on 'Me' then 'Account' where you cancel your subscription. You can rejoin at any time.